Sagility
Glenn Pennington is a seasoned professional with extensive experience in training and operational management across various industries. Currently serving as the Senior Director of Training at Sagility, Glenn oversees all lines of business in the Americas for voice and non-voice sectors, managing training operations, financials, and client interactions. Previously, Glenn held the position of Director of Training at HGS - Hinduja Global Solutions, leading a substantial team within the Healthcare division. Prior roles at ADP included managing accounts receivable and tax services teams, alongside leadership positions focusing on continuous improvement at Lear Corporation and training operations at Verizon and MCI Corporation. Glenn holds an MBA from the University of Phoenix and a Bachelor's degree in Marketing from the University of West Florida.
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Sagility
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We are a global leader in business process management and optimizing the member/patient experience. Sagility (formerly a part of Hinduja Global Solutions) is a tech-enabled BPM services provider and a thought partner providing a broad spectrum of transformational services to enable our clients to provide efficient and high-quality care across the Healthcare system. Sagility combines industry-leading technology and transformation driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 30,000 employees across 5 geos (India, US, Philippines, Jamaica, and Colombia) and 15 cities. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.