Lourdes Jimenez

Ma. Lourdes Jimenez is currently the Senior Director at Sagility, where they focus on business excellence. With over 16 years of experience in operations and quality within the BPO and shared services industry, they have held managerial positions leading quality functions for organizations with 2,500 to 5,000 employees. Previously, they served as the Director of Business Excellence at HGS and as a Quality Unit Manager at Capital One. Ma. Lourdes began their career as a Quality Specialist at HSBC, where they significantly contributed to performance improvements and quality initiatives.