Veronica McCurdy

Veronica McCurdy MBA has a diverse work experience spanning over a decade. Veronica is currently working at Sagility as a Senior Director - Quality and Business Excellence. In their role, they are responsible for ensuring quality standards and driving excellence across the company. Prior to this, Veronica worked at ibex as a Director of Client Services, where they provided exceptional support to both teams and clients, addressing their issues and inquiries efficiently. Veronica also has experience as a Group Director - Organizational Excellence at Lake Group of Companies, where they focused on developing organizational effectiveness and optimizing performance. At Sutherland, Veronica held multiple roles, including Site Head - Service Excellence and Account Manager, where they played a key role in maintaining optimal output and driving sales. Veronica also worked at Victoria Mutual Group as a Business Process Improvement Professional, contributing to the improvement of efficiency and effectiveness. Earlier in their career, Veronica was the Head of Commercial Analysis and New Revenue at Digicel Group, where they provided analytical support and drove growth and efficiency. Veronica began their career at Jamaica Public Service Company Ltd, where they held various managerial positions, including Parish Manager and Regional Customer Care Manager. Overall, Veronica has proven expertise in quality management, client services, organizational excellence, process improvement, and business analysis.

Veronica McCurdy has a Master of Business Administration (MBA) in Entrepreneurship/Entrepreneurial Studies from the University of Technology - Jamaica, which they earned from 2010 to 2012. Veronica also attended Morant Bay High School for their High School/Secondary Diplomas and Certificates. In terms of additional certifications, Veronica obtained various certifications from LinkedIn, including "How to Make Your Voice Heard" in 2023, "Stop Overthinking and Manage Your Inner Critic" in 2022, and "Learning Personal Branding" in 2021. Veronica also completed a certification in Strategic Business Management from Fitz Ritson and Associates in 2015.