Getraud M. is a seasoned technical professional with extensive experience in account management and technical support roles across various companies, including SailPoint, Microsoft, and Cisco. Currently serving as a Technical Account Manager at SailPoint, Getraud M. excels in driving success for Platinum-tier enterprise accounts and ensuring onboarding excellence while maintaining a high SLA adherence rate. Previous roles encompass responsibilities ranging from cloud support engineering to field service technician duties, with a strong focus on resolving escalated technical issues and managing integrations. Getraud M. holds a Bachelor of Laws (LLB) in French Law and a degree in Networks and Systems Administration, with ongoing education in Linux, showcasing a commitment to continuous learning and professional development.
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