Roberto Amorim is a skilled IT professional with extensive experience in cloud solutions and technical support. Currently serving as a Cloud Solution Specialist at SailPoint, responsibilities include integrating and configuring source systems while managing troubleshooting efforts. Previously, Roberto worked at Atlassian as a Senior Support Engineer, addressing escalated tickets, training new agents, and automating tasks through Python scripting. Roberto's background includes roles at Crossover for Work as a Technical Support Specialist, Logic Information Systems as a Software Development Consultant, and several positions in software analysis and system administration at renowned organizations like GVT and HSBC. Roberto holds a Master of Science in Computer Science from Columbia University, alongside degrees in Computer Networking and Systems Administration from the Federal University of Technology - Parana.
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