Troy Reed is an experienced professional in technical account management and customer support, currently serving as the Manager of Platinum Support at SailPoint since June 2023. In this role, Troy is responsible for building customer relationships and ensuring the retention of enterprise accounts in sectors such as government, healthcare, and power & water. Prior to SailPoint, Troy held a Technical Account Manager position at Reputation, where engagement with major enterprise accounts focused on optimizing product use in industries like healthcare and real estate. Troy's career also includes roles as a Sr. Enterprise Support Engineer at MasterControl and earlier positions at Ivanti and Unisys, showcasing a strong background in technical support, training, and network engineering. Troy holds a Bachelor's degree in Business and Computer Science from Liberty University.
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