Richard Julian

Richard Julian has extensive experience in service delivery and operations management, currently serving as Director of Service Delivery at Sakon since June 2006, where responsibilities have included managing customer relationships and overseeing service delivery standards. Prior roles at Sakon include Associate Director and Senior Manager in BPO Operations, as well as Relationship Manager and Senior Analyst, focusing on telecom analysis and process improvements. Prior to Sakon, Richard was a Team Leader at WNS Global Services, where team management and client communication were key responsibilities. Richard began a career in operations as a Shift Officer at Pagepoint Services (I) Pvt. Ltd. Academically, Richard holds a Master in Business Administration with specializations in Operations and Finance Management from IIBM Institute of Business Management and a Bachelor's degree in Banking & Finance with a focus on Business Entrepreneurship from Savitribai Phule Pune University.