Michael Thomas-Francis

Michael Thomas-Francis has extensive experience in customer experience and loyalty management, currently serving as the Sr. Manager for CX Experience & Loyalty at Saks since January 2020. Previously, Michael held various roles at Saks, including Manager for Ambassador & CX Recovery and Voice of Customer Analyst. Prior experience includes positions as Ecommerce Coordinator and Executive Assistant and Office Manager at Bally from October 2017 to December 2019, as well as Administrative Manager at TOPSHOP TOPMAN from April 2013 to August 2017. Michael earned a Bachelor of Science degree in Public Administration and Finance from John Jay College (CUNY) between 2010 and 2014.