Ericka Aguilar is a results-driven Senior Customer Experience Manager at Salad, with extensive experience in customer success and management. In previous roles, Ericka served as a Youth Mentor at Integrity House and developed a strong foundation in customer service at Convergys. They excelled as a Customer Success Manager in various companies, including SynergySuite and Instructure, Inc., where Ericka managed client relationships and facilitated training initiatives. Ericka also authored client-facing resources and led strategic initiatives to drive customer engagement and retention.