Playvox equips modern businesses & BPOs with a CS agent optimization suite for QA, performance management, coaching, learning, & motivation.

Software

Playvox

Playvox's headquarters in San Francisco, CA, United States

Sara Manriquez-Singleton

Camilo Sánchez

Alessandro Marani

Thong Huynh

Jim Green

Cheyne Wagner

Juan Camilo Salgado Valencia

Andrés Gasca

Nicola Brown (GradDipMgt)

Greg Best

Jetson Gospel

Abby Richards

Ray Chew

Jonathan Díaz

Trisha Lau

Ana Carolina Gitahy

Guy Boyd

Yamid Granda

Juan Camilo Guerrero Alarcón

Ryan Mandl

Austin Gideon

The Engineering and Software Development team at Playvox is responsible for designing, building, and maintaining the company's optimization suite for customer service agents. This team focuses on developing robust software solutions that enhance quality assurance, performance management, and coaching functionalities, ensuring a seamless user experience. They collaborate closely with other departments to implement innovative features, improve system performance, and deliver high-quality products that empower businesses and BPOs.

Engineering and Software Development

The Customer Success and Support team at Playvox is dedicated to ensuring that clients maximize the value of the company's agent optimization suite. They provide expert guidance and resources throughout the customer journey, from onboarding to ongoing support, while fostering strong relationships to drive customer satisfaction and retention. This collaborative team works to understand client needs, resolve issues promptly, and implement solutions that enhance performance management, coaching, and overall engagement.

Customer Success and Support

This department is responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions to enhance customer satisfaction.

Customer Support

The Human Resources and Onboarding team at Playvox is dedicated to attracting, developing, and retaining top talent to support the company's mission. This team oversees recruitment, employee onboarding, and performance management, ensuring a smooth transition for new hires and fostering a positive workplace culture. They also focus on employee engagement and development initiatives to enhance team productivity and satisfaction in alignment with Playvox's goals.

Human Resources and Onboarding

This department oversees strategic direction and decision-making within the organization.

Leadership

The Product Development and Design team at Playvox is responsible for creating and enhancing the user experience of the CS agent optimization suite. This multidisciplinary team collaborates on product design, development, and QA to ensure innovative features meet the needs of modern businesses and BPOs. By focusing on user-centric design and effective communication strategies, they drive product excellence from conception through delivery.

Playvox

Org chart

Board & advisors

Teams

Engineering and Software Development

Customer Success and Support

Customer Support

Human Resources and Onboarding

Leadership

Product Development and Design

Offices

Playvox

Org chart

Board & advisors

Teams

Engineering and Software Development

Customer Success and Support

Customer Support

Human Resources and Onboarding

Leadership

Product Development and Design

Offices

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