Playvox equips modern businesses & BPOs with a CS agent optimization suite for QA, performance management, coaching, learning, & motivation.

Software

Playvox

Playvox's headquarters in San Francisco, CA, United States

Sara Manriquez-Singleton

Michelle Randall

Camilo Sánchez

Greg Best

Mauricio G.

Jim Green

Kyle Goodmanson

Emily Gray

Juan Camilo Salgado Valencia

Laura Peña

Oriana Castaño Parra

Stefany Ramírez García

Nicola Brown (GradDipMgt)

Cheyne Wagner

Jetson Gospel

Ericka Aguilar

Trisha Lau

Juan Felipe Castaño Holguin

Andrés Gasca

Thong Huynh

Ray Chew

Alessandro Marani

Jonathan Díaz

Abby Richards

Ryan Mandl

Austin Gideon

The Engineering and Software Development team at Playvox is responsible for designing, building, and maintaining the company's optimization suite for customer service agents. This team focuses on developing robust software solutions that enhance quality assurance, performance management, and coaching functionalities, ensuring a seamless user experience. They collaborate closely with other departments to implement innovative features, improve system performance, and deliver high-quality products that empower businesses and BPOs.

Engineering and Software Development

The Customer Success and Support team at Playvox is dedicated to ensuring that clients maximize the value of the company's agent optimization suite. They provide expert guidance and resources throughout the customer journey, from onboarding to ongoing support, while fostering strong relationships to drive customer satisfaction and retention. This collaborative team works to understand client needs, resolve issues promptly, and implement solutions that enhance performance management, coaching, and overall engagement.

Customer Success and Support

The Leadership Team at Playvox drives strategic initiatives to enhance customer success and employee engagement within the organization. Comprising VPs from Customer Success and People departments, the team focuses on aligning business goals with customer needs, fostering a culture of continuous improvement, and ensuring that the company's solutions effectively optimize CS agent performance. Their collaborative efforts aim to elevate both client satisfaction and team morale, ultimately contributing to Playvox's growth and innovation.

Leadership Team

The Product Development and Design team at Playvox is responsible for creating and enhancing the user experience of the CS agent optimization suite. This multidisciplinary team collaborates on product design, development, and QA to ensure innovative features meet the needs of modern businesses and BPOs. By focusing on user-centric design and effective communication strategies, they drive product excellence from conception through delivery.

Product Development and Design

The Human Resources and Onboarding team at Playvox is dedicated to attracting, developing, and retaining top talent to support the company's mission. This team oversees recruitment, employee onboarding, and performance management, ensuring a smooth transition for new hires and fostering a positive workplace culture. They also focus on employee engagement and development initiatives to enhance team productivity and satisfaction in alignment with Playvox's goals.

Human Resources and Onboarding

This department is responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions to enhance customer satisfaction.

Customer Support

Playvox

Org chart

Board & advisors

Teams

Engineering and Software Development

Customer Success and Support

Leadership Team

Product Development and Design

Human Resources and Onboarding

Customer Support

Offices

Playvox

Org chart

Board & advisors

Teams

Engineering and Software Development

Customer Success and Support

Leadership Team

Product Development and Design

Human Resources and Onboarding

Customer Support

Offices

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