Muadh Alraisi

Muadh ALRaisi has extensive experience in customer service and operational roles, currently serving as a Contact Center Supervisor at SalamAir since April 2017. Responsibilities include supervising call quality, managing queues, and resolving issues to enhance call management processes. Prior to this, Muadh held various positions within the aviation sector as a Senior Cabin Crew member and Sales Support Officer, as well as in banking roles such as Reconciliation Specialist and Fraud Officer at the National Bank of Oman. Early career experience includes multiple positions as a Call Center Operator across several companies, showcasing strong skills in customer communication and sales support. Muadh is currently pursuing education at Cardiff Metropolitan University from March 2023 to March 2028.