Alan Johnston is a Technical Support Senior Manager at Salesforce, leading the Commerce Cloud team since 2024. With over a decade of experience, Alan previously served as a Senior Manager at Dell Technologies, where they specialized in enterprise technical support and were recognized for their contributions to customer experience and mental health initiatives. Their earlier roles included positions in customer retention and claims management, showcasing a strong background in both technical and interpersonal skills. Alan holds multiple diplomas in project management and personal leadership, reflecting a commitment to professional development in leadership and coaching.
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