Erika Mitchell

Erika Mitchell is the Senior Lead of Customer Story Production at Salesforce, where they write compelling narratives that showcase customer successes. With twenty years of marketing experience, Erika has worked in various roles, including a Senior Writer at Microsoft and a Copywriter at Amazon Web Services. They have authored four novels and contributed to numerous short stories, and have also been a featured speaker for several writing organizations. Erika is passionate about accessibility and promotes best practices that enhance content effectiveness.