Joon Hahn is a Principal Product Owner at Salesforce, with extensive experience in the enterprise software space, particularly focusing on ITOM solutions, micro-services, robotic process automation, artificial intelligence, and machine learning. Joon has formerly held roles such as Solutions Architect at Altavista.com, where they transformed service delivery models, and Enterprise Solutions Specialist at Yahoo!, where they led the implementation of an IT Service Management solution. Joon also served as Principal Consultant - Technical Marketing at BMC Software, spearheading demo creation and strategy, and worked as a Senior Technical Consultant at DNE Consulting, specializing in tailored ITSM solutions. Joon is currently pursuing a Bachelor's degree at California State University-Fullerton.
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