Susan Post

Susan Post is the Lead Technical Writer at Salesforce, where they focus on user assistance for Service Cloud's Field Service and API documentation. Previously, they held roles at companies such as Oracle, Honeywell, and Stanford University, developing technical content for diverse products and audiences. With a background in teaching computer science at West Point and extensive experience in technical writing and curriculum development, Susan has contributed to projects for various organizations, including the Air Force and multiple educational institutions. They pursued their M.A. in Foreign Language Education at The University of Texas at Austin and hold a B.A. in Journalism from Texas Tech University.