Sushal Shetty possesses extensive experience in consulting and customer success within the technology sector. Sushal began a career at Infosys as a CRM Consultant and later advanced to Senior Consultant from May 2007 to July 2011. Following this, Sushal held the position of Lead Consultant at GENPACT LLC from July 2012 to October 2013. From May 2014 to November 2017, Sushal contributed to Deloitte Consulting in various roles, including Manager within Deloitte Digital and Customer Solutions. Subsequently, Sushal worked at Salesforce, first as Director of Customer Success from July 2021 to January 2024, and currently serves as Director of Artificial Intelligence in Services since December 2023. Sushal holds a Master of Business Administration (M.B.A.) in Marketing from SDM Institute of Management Development, completed in 2007.
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