Timothy Graves is currently the Director of Customer Insights at Salesforce, where they lead customer insights for Platform, Agentforce, and Data Cloud, providing strategic guidance to the marketing organization. They held the position of Senior Manager, Customer and Market Insights at Salesforce from 2019 to 2022. Prior to their time at Salesforce, Timothy worked in various roles including Digital Strategy Analyst at Razorfish and Senior Manager, Client Solutions at Nielsen. Timothy earned a Master of Science from Loyola University of Chicago and a Bachelor of Science from The University of Toledo.
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