Vivek Iyer is a customer service manager with 16 years of experience in technical support, transactional quality, and product training across various domains. With over 9 years in progressive leadership roles, Vivek's journey at Salesforce as a Manager Technical Support highlights a commitment to excellence in service delivery. Previously, Vivek held positions at Amazon and Cognizant, focusing on project management and enhancing customer experience. Fluent in English, Hindi, and Marathi, Vivek leverages diverse language skills to connect with a broader customer base. Vivek's core competencies include driving performance, nurturing talent, and fostering a customer-centric culture that aligns with Salesforce's values.
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