Ana Alejandra Rocha Montes de Oca

Ana Alejandra Rocha Montes de Oca has a diverse work experience in customer support roles. Ana Alejandra started their career as a Customer Support Representative at FedEx from May 2019 to August 2020. In this role, they provided general information to customers, assisted with tracking packages, scheduled pick-ups, and handled shipping-related inquiries.

Afterwards, they joined Sutherland in December 2020 as a Billing Tech Support for Google Cloud (Chat). Their responsibilities included answering customer inquiries related to billing for the Google Cloud campaign. Ana Alejandra assisted customers via email, phone, and chat, helping them navigate and understand Google Console and billing-related menus.

Currently, since February 2022, Ana Alejandra is working at Salesloft as a Support Specialist. Ana Alejandra has experience in a Senior Customer Support role, where they provide assistance and support to customers.

Overall, Ana Alejandra Rocha Montes de Oca has gained valuable customer support experience in different industries, effectively handling inquiries, providing solutions, and ensuring customer satisfaction.

Ana Alejandra Rocha Montes de Oca's education history starts in 2013 when they completed an English and IELTS course at Study English in Canada. From 2014 to 2018, they pursued a Bachelor's degree in Engineering, specializing in Animation, Interactive Technology, Video Graphics, and Special Effects at the Universidad del Valle de México. In January 2020, they obtained the EF SET English Certification with a score of 74/100, demonstrating a C2 Proficient level of English proficiency.

Currently, Ana Alejandra is enrolled in a Master's program at the Instituto de Investigación en Comunicación y Cultura, which they started in 2021 and is expected to complete in 2023. Their Master's degree is focused on Communication with Virtual Media, specifically in the area of communication and media studies. Additionally, they are also pursuing a Master's degree in Communication with Virtual Media at the same institution, specializing in the same field of study.

Overall, Ana Alejandra's education history reflects their strong interest and commitment to fields such as animation, technology, communication, and media.