Kerri Palmer

Kerri oversees credit performance with direct responsibility for underwriting, credit administration, and collections functions. Kerri is also responsible for operational efficiency and effectiveness, overseeing customer service, technology, security, vendor management, and retail deposits. As Bank President, she is accountable for maintaining strong relationships with regulators.

Kerri joined Sallie Mae in 2021, previously serving as Chief Risk Officer, and led efforts to further enhance the company’s risk and compliance function. Prior to joining Sallie Mae, Kerri served as senior vice president of risk management at Capital One. She’s an industry veteran with more than 20 years of experience in risk assessment and management, regulatory compliance, process improvement, program management, business analysis, operations leadership, and change management.