Felicia Betancur Joubert

Felicia Betancur Joubert, MBA, CAPM, CSMP, currently serves as the Strategic Relations Manager at Samaritan Ministries International, where a vendor governance framework was built to enhance onboarding, performance optimization, and offboarding processes. Previous experience includes significant leadership roles at The Karis Group, notably as Director of Member Services, where substantial improvements in member experience ratings, productivity, and training costs were achieved. Additional roles encompass Client Services Manager and Patient Advocate, with a strong background in health care service delivery, project management, and client relations. Felicia holds a Master of Business Administration from National University and a Bachelor of Science in Health Education from The University of Texas at San Antonio.