Samsara Group
Ajay Savne is a seasoned customer service professional with extensive experience in the logistics and telecommunications sectors. Currently serving as Assistant Manager Customer Service, Inland & Documentation at Samsara Group since October 2023, Ajay specializes in addressing escalated customer queries and issues related to shipment tracking and dispute resolution. Prior to this role, Ajay worked as Team Lead Customer Service & Disputes at Hapag-Lloyd AG, overseeing departmental metrics and managing key performance indicators. Ajay's earlier experience includes serving as a Process Expert at A.P. Moller - Maersk, where responsibilities included managing shipping tasks for Sealand operations, and as a Senior Customer Service Associate at Wipro Digital Operations and Platforms, handling a variety of customer inquiries in telecommunications. Ajay's career began as an Office Administrator at Sree Siddhivinayak News Paper and Leaflet Distribution, providing administrative support across departments. Ajay holds a Bachelor in Management Studies with a focus on Marketing from Alkesh Dinesh Mody Institute for Financial & Management Studies.
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Samsara Group
Samsara Group is one of the leading, fastest growing and most reputed Shipping Agency group in India. We commenced India operations in 1996. Venturing out with a business mandate of providing highly professional and solution oriented shipping and logistics services, Samsara has today progressed to be acknowledged as one of India's elite global logistics service providers. With our core competencies fully focused on the business of shipping, we enjoy the enviable distinction of being a trendsetter in the Indian shipping agency and logistics fraternity. Dedicated to provide the highest standard of services, we have in the span of 25 years, dynamically grown to a staff-strength of over 500 personnel managing strong network of offices covering more than 80 port and inland locations in India. Our pan India network allows for strong market presence and penetration across the country. With a clear motive of delivering a consistently superior service experience to its customers, Samsara has created a completely integrated value chain of multimodal services and facilities, which truly ensure single window access and delivery. We provide comprehensive Ship Agency services which includes handling of Dry & Liquid bulk cargoes, Ro-Ro, Break-bulk, Project/Heavy lift cargoes and containerized shipments. Our diversified service portfolio encompasses Shipping agency, Shipbroking, logistics, rail operations, CFS, ICDs/logistics parks, road transport, thereby providing value driven, customer centric solutions. Today we represent some of the world’s most reputed vessel Owners, Operators, Managers and Charterers worldwide and regularly handle their ships of all sizes at Indian ports. We are an ISO 9001:2015 certified group which is recognition of the standard of service quality. We serve our Customers with a belief “Your Business Success is our business”.