Elena Sheppard

Elena Sheppard is an experienced professional in customer experience training and development, currently serving as the CX Training Manager for Samsonite in North America since March 2021. With a background in freelance contract marketing since October 2015, Elena specializes in curriculum and training, diversity and inclusion, and cross-cultural competencies. Previous roles include Sales Performance Manager at Avis Budget Group, where revenue growth strategies were implemented across multiple locations, and Business and Curriculum Development at Execbaby, LLC, leading to enhanced nationwide training programs. Elena's extensive experience also includes various managerial positions at MarketStar, focusing on field sales and marketing, team development, and training effectiveness. Elena holds a Bachelor's degree in Radio and Television from the University of Florida.