Paul Wilcox

Paul Wilcox is an accomplished IT Operations Centre Manager at Samworth Brothers, where significant improvements were made in service quality and team structure within just one year. Prior to this role, Paul served as Service Delivery Manager at Agilitas IT Solutions Limited, focusing on strong relationship building and continual service improvement for Tier 1 accounts. Paul has extensive experience in service delivery, having previously worked at IBM as both Service Delivery Manager and Technical Consultant, managing complex systems for npower. Earlier roles include Genesys Technical Consultant at RWE IT, Senior Developer/Team Leader at Optimise Systems Ltd., and Analyst Programmer at Affinitus, showcasing a strong technical background. Paul holds a degree in Computer Science from the University of Essex and has foundational A Levels in Maths, Physics, and Chemistry.