San Diego City Employees' Retirement System
Norma Frank is an experienced Information Technology professional currently serving as the Information Technology Application Services Manager at the San Diego City Employees' Retirement System since April 2023. As the founder of a consulting firm established in 2009, Norma has focused on helping businesses enhance their digital presence through website audits and development of standard operating procedures. Previously, Norma held the position of Senior Webmaster and Web Management and Social Media Lead at the City of Chula Vista from December 2005 to November 2023, where responsibilities included managing city websites and applications for over a million annual visitors, emphasizing user-centered design and accessibility. From 1998 to 2003, Norma was a Programmer Analyst at Qualcomm/Ericsson, where contributions included developing applications and maintaining intranet sites. Norma holds a Bachelor of Science degree in Management Information Systems from CETYS Universidad.
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San Diego City Employees' Retirement System
History: SDCERS was established by the City of San Diego in 1927 to administer retirement benefits for its members. In 1963, the San Diego Unified Port District contracted with SDCERS to administer its employee retirement benefits, followed by the San Diego County Regional Airport Authority in 2003. Mission: The mission of the San Diego City Employees' Retirement System is to deliver accurate and timely benefits to its members, retirees and beneficiaries and ensure the Trust Fund's safety, integrity and growth. Function: SDCERS provides a comprehensive range of member services to its nearly 20,000 active, retired and deferred members, including the administration of retirement, health, disability and death benefits. The System provides vested members with a portion of their annual salaries when they retire. In order to attain the appropriate level of funding for each member, the plan specifies a formula to calculate the amount the participating employer and members must contribute each year until retirement. Services: SDCERS offers a comprehensive range of services to our members, including appointments with our Retirement Counselors to discuss retirement benefit options or entry intro DROP. Members may also request forms, obtain their account balance and confirm their beneficiary on file by contacting our Call Center. To set up an appointment with a Retirement Counselor, or to contact our Call Center, call 619.525.3600, or toll free at 800.774.4977.