Elena Ratto

Elena Ratto is currently the Patron Services Manager at San Francisco Ballet. Elena has been with the company since January 2006, and in their current position for just over a year. Prior to that, they were the Subscriptions and Tele-Funding Manager at San Francisco Ballet, SHN Broadway & TheatreWorks accounts. There, they were responsible for managing year-round subscription and fundraising outbound call center staff with goals up to $1.5 million each fiscal year.

Elena has also held the position of Managing Director at Artsmarketing Services Inc. from February 2005 to October 2014. In that role, they were responsible for all aspects of call center operation, including recruitment, hiring, training, staffing and managing 18-21 sales representatives for each campaign. Elena was also responsible for analyzing results of operations to discover more efficient ways to utilize resources, reviewing project status reports during each operational phase and implementing lead strategy, distribution and report analysis weekly.

Ratto is experienced with Audience View ticketing system and has familiarity with Tessitura. Elena has been recognized with several awards throughout their career, including Client Relations Manager of the Year (2009), Manager of the Year (2006 & 2008), Rookie Manager of the Year (2005) and South Beach contest winner (company-wide).

Elena Ratto has a Bachelor's degree in English Cultural Studies from McGill University, and an Associate of Arts in Business Administration and Management from the University of Maryland, Mannheim Campus. Elena is currently pursuing a Graduate Certificate in Event Management & Fundraising from Concordia University's John Molson School of Business.

They work with Patricia Pearson - Ticket Services Associate, Arielle Hazan - Sales & Service Supervisor, and Cherryl Usi - Ticket Services Associate. Their manager is Betsy Lindsey, Director of Ticket & Patron Services.