Earl B. is an experienced IT professional with a diverse background in quality management, standards compliance, and IT service delivery. Currently serving as IT Quality, Standards, and Tooling Manager and ITT Compliance & Standards Officer at San Francisco International Airport, Earl B. specializes in implementing IT operational policies and overseeing ISO/IEC 20000-1:2018 service management standards. Previous roles include Total Quality Manager at the University of Kentucky, where Earl B. led IT service strategy using LEAN quality systems, and as a freelance writer for Quick Content Limited, focusing on IT Service Management topics. Earl B. has also volunteered in leadership roles for HDI and Bluegrass HIMSS, contributing to industry standards and communications. Earl B. holds a Bachelor of Arts in Computer Information Systems from Eastern Kentucky University and a Bachelor of Arts in Business Administration from Alice Lloyd College.
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