Lisa Peabody

Lisa Peabody is an accomplished leader in customer experience management with extensive expertise in diverse industries, including public transit, financial technology, and entertainment. Currently serving as the Director of Customer Experience at San Mateo County Transit District since August 2023, Lisa focuses on enhancing public transit solutions and customer communications. Prior roles include Head of Customer Care at Gusto, where Lisa managed support for health insurance and financial services, and Head of Global Digital Support at Straumann Group, where successful implementation of NLP and AI led to significant productivity gains. Lisa also demonstrated leadership as Vice President of Provider Services at ClearCorrect, driving improvements in customer satisfaction, and as Director of Guest Experience at Disney Media & Entertainment, overseeing large teams and enhancing operational efficiency for substantial revenue generation. Educational background includes multiple degrees from the University of Illinois Urbana-Champaign in Cell & Structural Biology, Physiology, and English Literature.