Ana deAlvaré

Ana deAlvaré has a diverse work experience spanning multiple industries. Ana is currently working as a Scaled Customer Success Manager at Sana since September 2022. Prior to this, they worked at SupportNinja as a Product Manager, where they led a cross-functional team in redesigning and launching a company-wide intranet using Notion. Ana also served as a Sr. Implementations Success Manager, collaborating with clients and internal teams to streamline workflows and automate key milestones. Ana's earlier role at SupportNinja was a Client Success Manager, where they worked closely with clients to ensure their long-term success and conducted various projects and business reviews.

Before SupportNinja, Ana worked as the Director of Client Operations and Director of Operations at Shep in 2018 and 2017 respectively. Ana also co-founded the ATX Travel Tech Meetup in 2017. Prior to that, Ana held the role of Supplier Relations Manager at Tripchamp, where they oversaw API integration and built relationships with vendors and suppliers.

In 2014, Ana held the position of Outreach Associate at Abercorn International School and Executive Assistant at Circle Media, Inc. During their time at Circle Media, they gained valuable insights into growing SaaS and building culture during times of transition. Before that, Ana was a student at The University of Texas at Austin, pursuing the MSTC program.

Ana's earlier work experience includes roles such as Strategist and Social Media Coordinator at Palm Springs Certified Farmers Market, and Order Take and Operations Assistant at Luscious Lorraine's, where they gained experience in operations management and customer service.

Overall, Ana deAlvaré brings a wealth of experience in customer success, project management, operations, and relationship building to their current role as a Scaled Customer Success Manager.

Ana deAlvaré received their Master's degree in Technology Commercialization from The University of Texas at Austin from 2013 to 2014. Prior to that, they completed their Bachelor of Science (BS) in Entrepreneurial Management at Louisiana State University from 2005 to 2009. Additionally, Ana has obtained multiple certifications from Pragmatic Institute, including PMC Level I, PMC Level II, PMC Level III, PMC Level IV, and Pragmatic Certified Product Manager in July 2022.