Sanctuary
Lizzie Hieron is an accomplished executive with extensive experience in customer service and operational leadership across multiple sectors, including energy and telecommunications. Currently serving as Chief Customer Officer at Sanctuary and Group Director for Housing and Property Services at Co-op Community Energy, Lizzie also holds directorship roles at Cottsway and previously served as Chief Operating Officer - Utility Solutions at The Midcounties Co-operative. Earlier career highlights include Managing Director at Social Energy and Director of Customer Service & Operations at Ecotricity. Lizzie's prior experience at InterCall included VP EMEA Operations, overseeing customer service delivery and operations in the EMEA region. Lizzie's foundational experience began with a Graduate Management Programme at Severn Trent. Educational background includes a Bachelor's Degree in Animal Science from the University of the West of England.
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Sanctuary
We are Sanctuary. We were set up more than 50 years ago and now provide housing and care in England and Scotland to more than a quarter of a million people, owning and managing around 120,000 units of accommodation. We exist to serve our customers and communities. Our mission is to build affordable homes and sustainable communities where people choose to live. We are a not-for-profit housing association, which means we don’t make profits for shareholders. Instead we invest all the income we make – every penny – into delivering on our social purpose. We play our part in tackling the national housing crisis by building good quality affordable homes all over the UK. We build to a wide variety of needs and styles, with the aim of creating or adding to a sustainable community. Our regeneration projects transform communities by listening to residents and putting their needs first. Social housing is at the core of what we do, and we believe secure, good quality accommodation can be the foundation that enables people to achieve their goals in life.