Steve Bailey is an experienced professional in the complaints and compliance management sector, currently serving as the Head of Complaints at Sanctuary since March 2023. Prior to this role, Steve held the position of Head of Complaints at The AA from January 2021 to January 2023. Steve also worked as a Complaints Transformation Consultant at McCarthy and Stone in 2020, and undertook multiple interim roles at Shelby Finance Ltd, including Interim Head of Compliance Monitoring and Interim Head of Complaints & Quality Assurance Oversight in 2019. Additionally, Steve gained project management expertise as a Project Manager for Remediation at a Big 4 Consultancy Firm in late 2018.
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