Cecilia Esparza Catalán

Cecilia Esparza Catalán is an experienced professional in data analysis and reporting, currently serving as Responsable de Reporting y Análisis de datos en el Servicio de Promoción de la Salud at Sanitas since February 2012. In this role, Cecilia has established key metrics and processes to ensure service quality across two multichannel customer contact platforms, including a health advisory service and a 24-hour emergency service. Cecilia's expertise in designing KPIs and impactful reports involves skills in SQL, SAS, and Power BI. Prior experience includes roles as a statistician at the Consejo Superior de Investigaciones Científicas, where Cecilia maintained statistical sections and developed disability indicators using multivariate statistical analysis, and as a statistical technician at the Agencia Valenciana de Turismo, focusing on survey data exploitation. Educational qualifications include a Licenciatura en Ciencias y Técnicas Estadísticas from Universidad Miguel Hernández de Elche and a Diplomatura in statistics from Universidad de Salamanca.