santalucía seguros
Sara González Jiménez is a seasoned professional specializing in customer experience and project management, currently serving as an Intraemprendedora at Santalucía Impulsa since February 2024, while also working as Project Manager de Experiencia de Cliente at Santalucia Seguros since April 2021. With prior experience as a Customer Experience Specialist at Aegon Seguros and Project Leader for Customer Experience at VidaCaixa, Sara has a strong history of diagnosing, designing, and implementing initiatives to enhance customer journeys and internal processes. Sara's expertise also includes roles in consulting and strategic marketing with various organizations, supported by a Master’s in Customer Centric Marketing from ESIC and a degree in Business Administration with a focus on Marketing from Universidad Complutense de Madrid.
santalucía seguros
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We are an insurance company that has spent almost one century taking care of Spanish families. We have more than 7M of customers, a network of more than 400 agencies and sales offices and more than 9.000 coworkers all over Spain. Our main goal is to assure the tranquility of our insured customers, so we focus on being a close partner and on being aware of what our customers and employees want to say, as this helps us design new products and innovative processes to keep on being a strong and futurist company. However, SANTALUCÍA is not just an insurance company, it is a group of firms able to offer a 360º service to every customer, ensuring an excellent service value chain. The group is composed by several companies and each of them is a leader in their sector. Besides the insurance business, we also have Ballesol, International SOS, Alpha Plus, Albia, Iris Assistance, Accepta, GIH and PC Amigo. Additionally, in SANTALUCÍA, we are bonded to the Luxembourg Declaration as a referent of good management of our workers’ health and, in 2016, we have been awarded with the healthy corporate certificate by the INSHT (“Instituto Nacional de Seguridad e Higiene en el Trabajo”). During 2016, we have also been recognized as: - 1st Insurance company with presence on Internet. - The most awarded in the III HHRR Digital, Health and Company Awards. - Prize to company excellence on the 6th edition of the APROCOSE. - ISCX prize as Leader of satisfaction 2015 due to our high customer experience level in the insurance and home subsectors. - Excellent Madrid Prize to customers´reliability