Santander Bank
Caroline Mourtada Morel has extensive experience in the banking and customer service sectors, currently serving as a Senior Specialist in Customer Service at Santander Bank, N.A. since August 2017. In this role, Caroline provides support and guidance to Santander US branch team members regarding branch operations, policies, and procedures within a high-volume Contact Center environment. Previous roles include Loan Specialist at loanDepot, Personal Banker at Citizens Bank, and multiple positions at Santander Bank, including Sales and Service Representative and Bank Teller. Caroline began their career in customer service as a Supervisor at Stop & Shop. Caroline holds an Associate's degree in Liberal Arts and Sciences from Dean College, earned between 2010 and 2013.