Hugo Sousa Gil

Hugo Gil is an accomplished IT professional with extensive experience in application support and operations management. Currently serving as the Head of Service Support Operations at Santander Portugal since December 2021, Hugo has previously held positions including Performance Architect and Senior Performance Specialist at Crossjoin Solutions, and Business Application Support in middleware and provisioning at Amaris. Hugo's expertise includes supporting Oracle and TIBCO platforms, ensuring the availability of mission-critical systems, and managing incidents in accordance with SLAs. Hugo began career as a HelpDesk Operator at Universidade Lusófona and has solid academic credentials, holding a Master's in Computer Science from Instituto Superior de Engenharia de Lisboa and an Engineering degree in Computers from Universidade Lusófona.