Miguel Horta-Nova

Miguel Horta-Nova is a seasoned professional with extensive experience in the banking sector, currently serving as the Head of the Complaints Department at Santander Portugal since April 2022. Prior roles include Head of Partnerships, Loyalty Programs, and Marketplace at Banco Santander from January 2020 to April 2022, and various positions at Banco Santander Totta from June 2001 to January 2020, including Director Comercial and Director de Balcão, overseeing a team of twelve. Miguel's early career includes roles at Millennium bcp and BAI, where foundational skills in banking and customer relations were developed. Educational achievements include a degree in Marketing from IADE and completion of advanced banking courses.