Kirsty Lacey currently serves as the Everyday Banking Chief Operating Officer at Santander UK, a position held since January 2017, alongside previous roles including Director of Transformation & Support - Customer Interactions and Head of ATM Channel. From October 2009 to September 2012, Kirsty led the Retail and Business Banking Integration for project Rainbow, managing the integration of 318 RBS branches. Earlier in career, Kirsty worked as Head of Complaint Operations at Santander Group and as Call Centre Integration Lead at Grupo Santander, also holding the position of Head of Produban Command Centre. Kirsty earned a degree in Business & Management from Nene University from 1999 to 2001.
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