Selva Verónica Llanes

Selva Verónica Llanes has a diverse work experience spanning over 16 years. Selva Verónica started their career in 2004 as a Customer Service Representative at Apex America, where they provided English customer support and served as a supervisor. From 2009 to 2014, they worked at ASA Services S.A. as a Traffic Agent, handling reporting, data analysis, and decision-making tasks for Affinitas clients. Selva Verónica also provided testing and customer service for Disney's Playdom via email.

In 2015, Selva worked as a freelance interpreter at CTS LanguageLink. Selva Verónica then transitioned to Televerde in 2018, where they held the role of Lead Management Specialist. In this position, their responsibilities included ensuring successful lead transitions from call agents to the correct client contact within specified deadlines.

Selva joined PROXIMO CONTACT CENTER in 2019, serving as an Analyst of Data. Selva Verónica'srole involved analyzing data and providing insights for the company. Currently, they are working at Santex as a Digital Transformation Analyst, leveraging their expertise in digital transformation strategies.

Throughout their career, Selva has exhibited a strong focus on data analysis, customer support, and project coordination. Selva Verónica has developed skills in interpreting, traffic management, and lead management.

Selva Verónica Llanes has a diverse education history. In 1996-2001, they attended the Universidad Tecnológica Nacional, where they pursued a degree in Systems Engineering with a focus on Informatic Systems. Selva Verónica also attended Escuela Nacional de Lenguas from 1999 to 2001, specializing in English Translation.

In 2019, Selva Verónica Llanes enrolled at FAMAF, where they completed a program in Data Science, Automatic Learning, and their applications, emphasizing Data Processing Technology. Selva Verónica furthered their education in 2020 by attending Clarify, where they obtained a degree as a Scrum Master in Management. Additionally, they completed a Project Management program at freeCodeCamp during the same year, focused on Gestion de Proyectos (Project Management).

Selva Verónica Llanes has also pursued additional certifications. Selva Verónica obtained the following certifications: French for Beginners from Udemy Academy in May 2021, Batch/Bulk Processing Badge from Workato in March 2021, Callable Recipes Badge from Workato in February 2021, Relational Database Management System from Workato in January 2021, Continuous Value Reporting Badge from Workato in December 2020, Workbot for Slack Badge from Workato in December 2020, Automation Pro I Certification from Workato in November 2020, and Automation Pro II Certification from Workato in November 2020. Selva Verónica also holds an EFSET English Certificate with a proficiency level of C2 Proficient (83/100) from EF Standard English Test (EF SET).