Biju K. is a Technology Consultant at SAP Labs India since May 2018, specializing in Ariba Upstream capabilities and assisting customers throughout various phases of solution deployment. Previously, Biju K. served as an Incident Manager at IBM from February 2015 to April 2018, overseeing Major Incident Management processes and ensuring adherence to KPIs and SLAs. Earlier experience includes working as an Incident Management Specialist at HCL Technologies from February 2013 to January 2015, focusing on incident resolution and service restoration. Biju K. began the career as a PHP Developer at excenta from June 2011 to January 2013, engaging with customers in website development. Biju K. holds a Bachelor of Technology in Information Technology from Lourdes Matha College of Engineering, completed in 2011.
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