Bill Ahearn is an experienced executive in customer success and operational excellence, currently serving as Vice President of Global Cloud Operations at SAP since March 2012. Bill leads teams focused on customer success across various lifecycle stages and engages with cross-organizational stakeholders to define and deliver key performance indicators related to product usage and adoption of SAP's cloud portfolio. Prior to this role, Bill held several senior positions within SAP and SuccessFactors, including Sr. Director and Manager roles, where a strong emphasis was placed on achieving exceptional customer satisfaction and supporting business operations. Bill began a career in technical support with Information Resources, Inc., after earning a Bachelor of Science in Computer Science from Bridgewater State University.
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