bill mcgrath

Bill McGrath is an experienced IT professional with a background in software engineering and customer support in notable organizations, including Bausch & Lomb Ireland and SAP. At Bausch & Lomb, Bill focused on fault diagnosis of manufacturing applications and served as the initial IT contact for plant employees. At SAP, Bill held multiple roles including Support Engineer and Partner Customer Success Manager, where responsibilities included providing customer assistance, conducting educational sessions, and driving partner relationships to identify business needs. Bill also served as an ICT Officer at CBH Group, managing service support activities. Bill earned a Master's degree in Management Information Systems from Waterford Institute of Technology, completed in 2007.