Blanca Serrano has extensive experience in business operations and support, beginning with a consultancy role at Accenture, where operations and production support was provided for UPC in France, the Netherlands, and Austria from February 2003 to August 2004. Subsequently, at SAP from July 2015 to April 2017, Blanca held several senior positions, including Senior Business Operations and Senior Support Consultant, managing product support infrastructure and delivering remote assistance for SAP NetWeaver platform functionality to global customers. Further roles included Business Operations Expert, overseeing technical projects and solutions for SAP Digital Business Services, and Process Manager, harmonizing case management processes across SAP support lines. Most recently, as Team Manager at SAP's Cloud Application Lifecycle Management, Blanca led a team of Solution Support Engineers, focusing on customer-centric strategies, team development, and innovation. Academia includes a Bachelor's degree in Philosophy from Universidad Autónoma de Madrid and University of Essex, and a Bachelor of Engineering in Computer Sciences from Universidad Pontificia de Salamanca.
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