Brian Fagan

Brian Fagan serves as the Vice President of Customer Support at SAP, overseeing the global Support Engineering team for the Customer Data Cloud platform since November 2017. Prior to this role, Brian held various positions at Gigya from May 2012 to November 2017, including Senior Director of Support Engineering and Director of Client Services Engineering, focusing on technical troubleshooting and consulting. Brian's earlier experience includes a Programmer Analyst role at Elgia, Inc. from July 2002 to May 2012, where leadership involved managing software engineering projects for major clients and developing custom solutions for a contact center. Brian earned a BBA in Management Information Systems and a Minor in Computer Science from the University of Georgia's Terry College of Business.