Cathy Melby possesses extensive experience in customer service and account management, having held various roles across several organizations. At Discovery Education, Cathy served as a Customer Service Manager, following the company's acquisition of Clearvue & SVE. Cathy continued to develop skills in customer success during tenure as a Customer Success Manager at SAP SuccessFactors, where proactive account management contributed to enhanced client satisfaction and contract renewals. As a Sales Support Manager at Learn360, Cathy organized professional development initiatives for educators and utilized data analysis to support leadership decisions. Currently, as a Global Enablement Business Partner at SAP, Cathy focuses on delivering effective educational materials while fostering innovation and diversity within the Customer Success Services Organization. Cathy holds a Bachelor of Science in Business Administration from Illinois State University.
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