Desiree Pels is a seasoned CX/XM strategist and design thinking facilitator, dedicated to driving customer success and digital transformation. Their extensive experience includes roles as a Global Principal Business Process Consultant at SAP and Director of the International Fieldwork Department at BVA, where they managed a team of project managers and built a strategic partner network. Desiree has also contributed as a Senior Customer Experience Consultant at Extens Consulting and as a Project Manager at INNOCOM. Their education includes a degree in Communications and PR from Schoevers College, while they are currently pursuing the European Baccalaureate at the European School of Luxembourg.
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