Donatien L.

Donatien L. possesses extensive experience in management and customer support roles across various companies, notably SFR and b-process SA. As a Coordination Manager at SFR, Donatien managed teams to ensure billing quality for 10 million clients and oversaw significant projects like crisis management and cost-cutting initiatives. Transitioning to b-process SA, key achievements included implementing a 24/7 customer support service and managing teams across multiple countries. Further responsibilities at b-process and subsequently at SAP focused on customer success, with a notable improvement in customer satisfaction scores. Donatien holds a PhD in Modern Economic History from Université Paris Sorbonne and several degrees, including an MBA.