Florian Frömberg is an Industry Advisor Expert in the SAP Industry Business Unit for Utilities, focusing on Customer Experience solutions. With 15 years of experience in various roles across Customer Relationship Management and consultancy, Florian has guided utilities in enhancing consumer engagement beyond traditional CRM practices. Previously, Florian held positions including Global Director of SAP Customer Experience Utilities and Senior Solution Sales Executive at SAP. Florian earned a B.Sc. in Informatics from ITC Dortmund, which contributes to their expertise in driving innovative strategies within the utilities sector.
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