Harald Hirsch

Harald Hirsch is an experienced executive currently serving as the Chief Process and Innovation Officer for Customer Support at SAP since April 2019. Prior to this role, Harald was the COO of Support Delivery at SAP SE from May 2011 to April 2019, where responsibilities included overseeing business operations for support delivery and product support, with a focus on support strategy, customer experience, and innovation. Harald holds a Doctorate in Business Administration with a specialization in Industrial Engineering from Technische Universität Darmstadt, completed between 1986 and 1992, and obtained the Abitur from Raabeschule in Braunschweig, Germany, from 1979 to 1986.