Heather Beck

Heather Beck is an accomplished leader with extensive experience in technical support and customer service management. Currently serving as VP and Global Head of Travel & Public Sector Technical Support at SAP, Heather is responsible for operational excellence within the Concur product family. Prior roles at HelpSystems included VP of Global Support, where Heather developed high-achieving support teams and managed global support center operations. Heather's collaboration with HDI reflects a commitment to advancing the technical support industry through various leadership roles, including board membership and chapter presidency. Educational qualifications include studies at California State University, Chico, and the Court Reporting Institute in Seattle.