Hector Parra holds a Bachelor of Science in Computer Engineering from Universidad Rafael Urdaneta, graduated in 1995. Professional experience includes roles such as Sr Implementation Engineer - Lead at Interactive Intelligence from 2013 to February 2016, Principal Consultant - Integrator at Quovim C3 Inc. from March 2016 to December 2017, and Infrastructure Analyst at Idea from October 2010 to July 2013. Currently, Hector Parra serves as an IT Application Consultant - CCTR at SAP since January 2018, focusing on SAP Contact Center solutions.
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